# Ordering an evaluation

> Order a one-off pentest or an annual programme from the application page, pay by card on the hosted page, resume or cancel a payment, follow the contract, find your invoices and replace your card.

## Prerequisites

- A target whose ownership proof is valid and whose Guidance is active.
- The administrator role in the client space (or, for a partner, an administrator authorised for the partner rate).
- A business payment card.

## 1. Choose the service

From the application page (**Targets**, then the application), the **Order for this application** section offers the one-off pentest (one full evaluation, paid before the launch) or the annual programme (two full evaluations of the same application over twelve months), prepaid or in twelve instalments. The price, in euros excluding VAT per agreed application and environment, is shown here, before any payment.

## 2. Accept the scope and the terms

You confirm the application and the environment, then accept the price, the scope and, for the annual programme, the twelve-month commitment and the schedule shown, as well as the [terms of use](https://spectr-ai.eu/en/conditions). The order records the version of the terms you read; an outdated version is refused: reload the page and read them again.

## 3. Pay

Payment takes place on a hosted payment page, by card only, with your business identity, address and VAT number. An invoice is issued after payment.

For an annual programme paid monthly, you give explicit consent to the eleven following charges; a schedule of eleven instalments is then created, without a thirteenth.

## 4. Rights open

Returning to the site after payment grants nothing by itself: the payment confirmation and its reconciliation open the rights. This usually takes a few minutes; **Refresh the payment** rereads the state. Before a launch, a contract whose last check is older than ten minutes is reread from the payment provider so as not to block a paid customer.

## Following the contract

The same section lists your contracts with their state: payment to complete, active, unpaid instalment, verification needed, completed, cancelled. For an annual contract, it shows the end date and the agreed date of the second evaluation.

## Resuming or cancelling a payment

If the payment page expired or the payment failed, **Resume the payment** reopens the same attempt, without a duplicate. **Cancel before payment** withdraws an unpaid order. A pending order abandoned for thirty days is cancelled on its own.

## Invoices

Every invoice or instalment of the contract is listed in the application's order section, with its link. An instalment that remains to be paid opens from that list to confirm the payment with your bank or choose another card; rights are only extended once it is paid. Invoices stay accessible even if a card synchronisation fails or if new purchases are suspended.

## Replacing a card (monthly programme)

**Change the card for the instalments** opens a dedicated portal, restricted to cards. It allows neither changing the offer nor terminating the contract. After replacement, the schedule's payment method is updated without proration, new invoice, price or date change.

## Unpaid instalments

An unpaid instalment leaves the rights open for a grace period of a few days, then the contract enters verification: launches are suspended until it is settled. A dispute or a refund also places the contract in verification; a SpectrAI operator resolves it with a justification.

## Refunds

SpectrAI performs no automatic refund from the application. An evaluation is returned to the contract (see [Launch a pentest](https://docs.spectr-ai.eu/en/pentest-externe/lancer-un-pentest)) when a pentest is cancelled before its start or fails for a platform cause without a report; this is not a refund.

> [!NOTE]
> A payment never replaces the technical checks (ownership proof, Guidance, authorisation) nor bypasses them.

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https://docs.spectr-ai.eu/en/offres-et-commandes/commander